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Delivery Policy
Delivery Policy
New: Free 1–2 Day Delivery, Every Day
PCNation now offers free 1–2 day delivery to most zip codes on over 100,000 technology products, every day.
No coupons and no costly memberships required — just fast, free delivery every day on the tech products that keep your business running smoothly.
Free Expedited 1–2 Day Delivery
Products eligible for free expedited 1–2 business day delivery are clearly noted on their product pages.
Most in-stock, credit-approved orders for qualifying products placed by 2:00 PM EST ship the same business day and should be delivered within one or two business days.
Free Expedited 1–2 Day Delivery is not currently available to certain zip codes, including all addresses in Alaska and Hawaii.
General Delivery Policies
- Shipping options for most items include FedEx, UPS, and USPS. Overnight and Two-Day shipping options are available upon request; additional fees apply.
- Most in-stock, credit-approved orders received before 2:00 PM EST ship the same day. The cutoff time for FedEx Next Day and 2nd Day Air orders is 5:00 PM EST.
- PCNation does not guarantee same-day shipping, and orders are not processed on weekends or national holidays.
- UPS Ground, FedEx Ground, and other "surface" shipments are not guaranteed to arrive within a specific timeframe. On average, these shipments take 3–5 business days for delivery from the date the order is credit-released.
- PCNation currently delivers only to addresses within the United States. We are unable to ship packages to international addresses.
- FedEx and UPS Standard Overnight may not be available to all zip codes. Priority Overnight is typically delivered the next business morning, but delivery time varies by zip code. To confirm the guaranteed delivery time for your zip code, please contact FedEx or UPS.
- If an air package is delivered late, the maximum refund or credit due is a refund of the freight charges paid. In no instance will the amount exceed the amount paid for freight.
- PCNation reserves the right to substitute shipping carriers at our sole discretion and without prior notice — including, but not limited to, heavyweight ground and air shipments. If you require a specific carrier, please contact PCNation's customer service department at 1-800-235-4050; an additional service charge may apply.
- Truck deliveries for heavyweight shipments are dock-to-dock. If you require additional services, such as a liftgate or inside delivery, additional fees will apply. Please contact our customer service department for further details.
- Most packages that ship from PCNation require a signature at delivery, though some packages may be left at the delivery address without a signature. Returns due to the carrier's inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges. If you have any questions about this policy, please contact PCNation before your order ships.
PCNATION SHALL HAVE NO LIABILITY FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF THE PCNATION SITE OR ANY DELAY, MISDELIVERY OR NON-DELIVERY OF ITEMS OR SERVICES PURCHASED FROM PCNATION NOTWITHSTANDING ITS ACTIONS, OMISSIONS, NEGLIGENCE OR CONTINGENCIES BEYOND ITS CONTROL AND REGARDLESS IF PCNATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
Damaged in Transit
Packages damaged in transit should be refused; the carrier will automatically return them to PCNation. After refusing delivery of a damaged package, please notify us within 48 hours by email at pcnationcares@pcnation.com or by phone at 1-800-235-4050.
If you do accept delivery of a damaged package, you must:
- Note the damage on the shipping carrier's delivery record.
- Save the original packaging and product in the condition received.
- Notify us within 48 hours by email at pcnationcares@pcnation.com or by phone at 1-800-235-4050.
These three steps allow us to file a damage claim with the carrier. If the customer fails to follow the three steps described above, the customer will be deemed to have accepted the merchandise as if it had arrived undamaged, and the standard PCNation return policy will apply.
Cancellation & Delivery Refusal Policy
An order is only considered cancelled when the cancellation request is confirmed by PCNation in writing. We will do our best to accommodate cancellation requests, but we cannot guarantee that orders already in processing can be cancelled.
If an order cannot be cancelled and the product is no longer needed, please refuse the shipment upon delivery. A minimum $15.00 return processing fee applies — and no shipping charges will be credited — when you refuse a shipment upon delivery and/or when shipments are returned to PCNation due to the carrier's inability to obtain a signature upon delivery.
Questions about a delivery?
Our customer service team is here to help with carriers, timeframes, and special delivery needs.
