Return Policy – 30 Day Return Policy on Most Products Sold
PCNation is here to help make the return process as easy as possible for you. All products sold by PCNation are covered under the manufacturer's warranty for defects in workmanship unless otherwise stated. Please contact the technical support or warranty service provider listed in your product documentation for trouble shooting assistance regarding possible defective products and missing parts. The manufacturer’s technical support staff are best able to provide a solution to most issues avoiding the need to return an item. If after contacting the manufacturer it is determined the product is defective, the manufacturer will either offer to repair or replace the item directly or refer you back to PCNation for the return process. Should they refer you back to PCNation, please login to MY ACCOUNT at PCNation.com and visit the return products page to submit your return request.
Still have Questions? We are here to help! You can reach a friendly PCNation representative via email at [email protected] or by phone at 1-800-235-4050. during regular business hours.
Types of Returns
Defective Product Returns
Most defective products may be returned within 30 days of the invoice date for refund, credit, replacement, exchange or repair at PCNation’s option. After 30 days, product support is provided by the manufacturer per the terms of the manufacturer warranty.
Non-Defective Product Returns
Most non-defective products may be returned within 30 days of the invoice date for refund, credit or exchange at PCNation’s option. Non-defective items being returned for a refund, credit or exchange will be subject to a 15% restocking fee, Minimum of $15.00. After 30 days, the manufacturer’s warranty applies.
Select products may only be returned to PCNation if the product is certified as defective by the manufacturer and the manufacturer authorizes a return through PCNation. In these cases a manufacturer's case number is required for PCNation to process your RMA request. If the manufacturer does not authorize a return through PCNation, the product must be returned directly to the manufacturer for repair or replacement per the terms of the manufacturer warranty. See the current list of manufacturer pre-authorization required products here. While PCNation is not able to process returns or exchanges on these products, we are always here to assist in facilitating support calls with the manufacturer. Please contact your Account Manager or [email protected] for assistance.
Restricted Product Returns – Repair Only
Select products can only be returned for repair to the manufacturer or a local authorized service center based on manufacturer restrictions and policies. See the current list of manufacturer restricted – repair only products here. While PCNation is not able to process returns or exchanges on these products, we are always here to assist in facilitating support calls with the manufacturer. Please contact your Account Manager or [email protected] for assistance.
Special Orders and Configure To Order (CTO)
Special order and configure to order (CTO) products are non-returnable and may only be returned for repair or replacement to the manufacturer. While PCNation is not able to process returns or exchanges on these products, we are always here to assist in facilitating support calls with the manufacturer. Please contact your Account Manager or [email protected] for assistance.
Open Software and Consumables
Open software and consumables including, but not limited to, toner and ink cartridges, rollers, paper, ribbons and backup tapes are non-returnable and may only be returned for repair or replacement to the manufacturer. While PCNation is not able to process returns or exchanges on these products, we are always here to assist in facilitating support calls with the manufacturer. Please contact your Account Manager or [email protected] for assistance.
IMPORTANT INFORMATION
All return requests must be made within 30 days of the shipping date. After 30 days the manufacturer's warranty, if any, applies.
No returns of any type will be accepted at the returns warehouse without a valid Return Merchandise Authorization (RMA) number printed on the label.
Please allow 10 business days from the date of receipt at the returns warehouse for returned items to be inspected and processed.
All products being returned must include all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Returns for products missing any of the above items will be returned to the customer unprocessed with no refund or credit issued.
Products returned to PCNation that have been misrepresented by the customer in any way, including but not limited to item condition or serial number, will be returned to the customer unprocessed with no refund or credit issued. PCNation reserves the right to accept the return and charge a restocking fee of 35% in lieu of rejecting the return.
Customer is responsible for the cost of shipping returned products when the items being returned are non-defective. Customer is advised to purchase insurance to cover loss or damage in transit. Seller is not responsible for loss during return shipment.
Customer is responsible for the cost of shipping returned products when the items being returned are defective and they are being returned for refund, credit or exchange with a different product. Customer is advised to purchase insurance to cover loss or damage in transit. Seller is not responsible for loss during return shipment.
Seller is responsible for the cost of shipping returned products when the items being returned are defective and they are being returned for replacement with a new unit of the identical product.
Refunds for returned items will be issued via the same form of payment used on the original transaction.
In the event the current advertised price of a product is below the original purchase price, refund or credit amounts will be based on the current price of the product at the time the RMA number is issued.
Credits issued for returns may only be used for future purchases of product or services. Any return credit issued must be used within 12 months of the date the credit was issued. Any credit or portion thereof not used within the 12 month period will automatically expire.
All refurbished products are clearly marked as such and come with a manufacturer's warranty. Refurbished products may only be returned for repair to the manufacturer or a local authorized service center.
Discontinued or end of life products may only be returned for repair to the manufacturer or a local authorized service center.
Damaged in Transit
Packages damaged in transit should be refused and will automatically be returned by the carrier to PCNation. After refusing to accept delivery of a damaged package, please notify us of the issue within 48 hours via email at [email protected] or by phone at 1-800-235-4050..
If you do accept delivery of a damaged package, you must:
Note the damage on the shipping carrier’s delivery record.
Save the original packaging and product in the condition received.
The above 3 steps will allow us to file a claim with the carrier for the damage. If the customer fails to follow the 3 steps as described above, customer will be deemed to have accepted the merchandise as if it had arrived undamaged and the standard PCNation return policy will apply.
The following products and manufacturer brands may only be returned to PCNation if the product is certified as defective by the manufacturer and the manufacturer authorizes a return through PCNation. In these cases a manufacturer's case number is required for PCNation to process your RMA request. If the manufacturer does not authorize a return through PCNation, the product must be returned directly to the manufacturer for repair or replacement per the terms of the manufacturer warranty.
All Aruba Network products All Asus products All Dell products All Zebra products All Hewlett Packard (HP) products All Lenovo products – See special Lenovo conditions below All Panasonic products All brands of memory All Televisions, Monitors, Smart Boards, and Interactive Whiteboards 40inches and larger (all brands) All Smart and Smart Education products All Canon scanners All Gigabyte products All Sierra Wireless products All Ubiquiti products Lenovo products only: Lenovo products with a defect in workmanship must be certified defective by Lenovo technical support staff within 21 days of the shipment date. Please call Lenovo at 800-426-7378 for assistance. If Lenovo technical support confirms a defect in workmanship, they will provide you with a Lenovo Defective Case Authorization number which must then be provided to PCNation within the same 21 days of the shipment date in order for PCNation to assist with a return. After 21 days from the shipment date, all Lenovo products may no longer be returned and support is provided by the manufacturer per the terms of the manufacturer warranty.
