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Return Policy
30-Day Return Policy on Most Products Sold
Return Policy
PCNation is here to make the return process as easy as possible. All products sold by PCNation are covered under the manufacturer's warranty for defects in workmanship unless otherwise stated. For troubleshooting help with a possible defective product or missing parts, please contact the technical support or warranty service provider listed in your product documentation — the manufacturer's technical support staff are best able to resolve most issues and often avoid the need to return an item. If, after contacting the manufacturer, the product is determined to be defective, the manufacturer will either repair or replace the item directly or refer you back to PCNation for the return process. If they refer you back to us, please log in to MY ACCOUNT at PCNation.com and visit the Return Products page to submit your return request.
PCNation is here to make the return process as easy as possible. All products sold by PCNation are covered under the manufacturer's warranty for defects in workmanship unless otherwise stated. For troubleshooting help with a possible defective product or missing parts, please contact the technical support or warranty service provider listed in your product documentation — the manufacturer's technical support staff are best able to resolve most issues and often avoid the need to return an item. If, after contacting the manufacturer, the product is determined to be defective, the manufacturer will either repair or replace the item directly or refer you back to PCNation for the return process. If they refer you back to us, please log in to MY ACCOUNT at PCNation.com and visit the Return Products page to submit your return request.
Still have questions? We're here to help. Reach a friendly PCNation representative by email at pcnationcares@pcnation.com or by phone at 1-800-235-4050 during regular business hours.
Types of Returns
Defective Product Returns
Most defective products are eligible for return within 30 days of the invoice date for a refund, credit, replacement, exchange, or repair, based on the option best suited to the situation. Beyond 30 days, ongoing product support is provided directly by the manufacturer under the terms of the manufacturer warranty.
Non-Defective Product Returns
Most non-defective products are eligible for return within 30 days of the invoice date for a refund, credit, or exchange. A 15% restocking fee (minimum $15.00) applies to non-defective returns to cover the cost of inspection and repackaging. Beyond 30 days, the manufacturer's warranty applies.
Restricted Product Returns — Manufacturer Pre-Authorization Required
For select products, returns to PCNation are accepted once the manufacturer has certified the item as defective and authorized a return through us. In these cases, a manufacturer's case number is required so we can process your RMA request. Where the manufacturer does not authorize a return through PCNation, the product is serviced directly by the manufacturer for repair or replacement under the terms of the manufacturer warranty. The current list of pre-authorization–required products appears below. Although we are unable to process returns or exchanges on these products directly, we're glad to help coordinate support with the manufacturer — please reach out to your Account Manager or pcnationcares@pcnation.com.
Restricted Product Returns — Repair Only
Based on manufacturer restrictions and policies, select products are serviced through repair by the manufacturer or a local authorized service center. The current list of repair-only products appears below. Although we are unable to process returns or exchanges on these products directly, we're glad to help coordinate support with the manufacturer — please reach out to your Account Manager or pcnationcares@pcnation.com.
Special Orders & Configure-To-Order (CTO)
Special order and configure-to-order (CTO) products are built to your specifications and are non-returnable; they are serviced through repair or replacement by the manufacturer. Although we are unable to process returns or exchanges on these products directly, we're glad to help coordinate support with the manufacturer — please reach out to your Account Manager or pcnationcares@pcnation.com.
Open Software & Consumables
Open software and consumables — including, but not limited to, toner and ink cartridges, rollers, paper, ribbons, and backup tapes — are non-returnable and are serviced through repair or replacement by the manufacturer. Although we are unable to process returns or exchanges on these products directly, we're glad to help coordinate support with the manufacturer — please reach out to your Account Manager or pcnationcares@pcnation.com.
Important Information
- •Return requests should be submitted within 30 days of the shipping date. Beyond this window, eligible products continue to be supported directly under the manufacturer's warranty, where applicable.
- •To help us route your return correctly, a valid Return Merchandise Authorization (RMA) number must appear on the shipping label. Our returns warehouse is unable to accept shipments that do not reference one.
- •Once your return arrives at our warehouse, please allow up to 10 business days for inspection and processing.
- •Please include all original boxes, packing materials, manuals, blank warranty cards, and any accessories or documentation supplied by the manufacturer. Returns received without these items cannot be processed and will be sent back to you.
- •If a return's condition or serial number does not match the information provided, we are unable to process it and will return the item to you. Alternatively, at our discretion and with your agreement, we may accept the return and apply a restocking fee of 35%.
- •For non-defective returns, return shipping is the customer's responsibility. We recommend insuring your shipment, as PCNation cannot assume responsibility for loss or damage in transit.
- •When a defective item is returned for a refund, credit, or exchange for a different product, return shipping is the customer's responsibility. We recommend insuring your shipment, as PCNation cannot assume responsibility for loss or damage in transit.
- •When a defective item is being replaced with a new unit of the identical product, PCNation covers the cost of return shipping.
- •Refunds are issued to the original form of payment used on the transaction.
- •If a product's current advertised price is lower than the original purchase price, refunds or credits are calculated using the current price at the time the RMA number is issued.
- •Return credits may be applied toward future purchases of products or services and remain valid for 12 months from the date of issue. Any balance not used within that period will expire.
- •Refurbished products are clearly identified as such and carry a manufacturer's warranty. These items are serviced directly by the manufacturer or a local authorized service center.
- •Discontinued and end-of-life products are serviced directly by the manufacturer or a local authorized service center.
Damaged in Transit
Packages damaged in transit should be refused; the carrier will automatically return them to PCNation. After refusing delivery of a damaged package, please notify us within 48 hours by email at pcnationcares@pcnation.com or by phone at 1-800-235-4050.
If you do accept delivery of a damaged package, you must:
- Note the damage on the shipping carrier's delivery record.
- Save the original packaging and product in the condition received.
- Notify us within 48 hours by email at pcnationcares@pcnation.com or by phone at 1-800-235-4050.
These three steps allow us to file a damage claim with the carrier. If the customer fails to follow the three steps described above, the customer will be deemed to have accepted the merchandise as if it had arrived undamaged, and the standard PCNation return policy will apply.
Restricted Product Returns — Manufacturer Pre-Authorization Required
The following products and manufacturer brands may only be returned to PCNation if the product is certified as defective by the manufacturer and the manufacturer authorizes a return through PCNation. In these cases, a manufacturer's case number is required for PCNation to process your RMA request. If the manufacturer does not authorize a return through PCNation, the product must be returned directly to the manufacturer for repair or replacement per the terms of the manufacturer warranty.
Lenovo products only
Lenovo products with a defect in workmanship must be certified defective by Lenovo technical support staff within 21 days of the shipment date. Please call Lenovo at 800-426-7378 for assistance. If Lenovo technical support confirms a defect in workmanship, they will provide a Lenovo Defective Case Authorization number, which must then be provided to PCNation within the same 21 days of the shipment date in order for PCNation to assist with a return. After 21 days from the shipment date, Lenovo products may no longer be returned, and support is provided by the manufacturer per the terms of the manufacturer warranty.
